Community
Different SubClients using same EIN?
Hello Team TabaPay 👋
We have customers that have a number of DBA's (do business as) using the same EIN. We've as such, created different SubClients for each DBA.
Question is, on the TabaPay side, is there a distinction made? Do all SubClients with the same EIN get grouped as one when it comes to accounting? When it comes to generating 1099's end of year, does TabaPay generate one 1099 for them all?
If all same EIN SubClients get grouped into one, shouldn't TabaPay perhaps make EIN's unique per tenant, and disallow creation of SubClients using non-unique EIN's?
Thank you!
Posted by [email protected] 2 months ago
Missing Deposit
Sent loan deposit to customer but customer claims never received it. Bank statements were provided and Plaid connection as well to confirm no funds were received.
Is it possible the customer entered the incorrect card number and funds were sent elsewhere?
Posted by Penelope Garcia 3 months ago
Failed Push Transactions & convenience fees
Hello team TabaPay 👋
In pushing a transaction of $10, & marked $1 for convenience fees. We take out $11 from their SubClient account.
Now if the push transaction failed for whatever reason. The $10 is then refunded to our account. What happens to the $1 convenience fee? Is it refunded as well or not? Is there a way to control this behavior either way?
Best!
Posted by [email protected] 3 months ago
Reversals
Does tabapay do the reversals? and if you do, how does the process work?
Posted by manoj 3 months ago
Pre Auth
Hello team- If the pre authorization is not run, will the payment transaction be cancelled?
Posted by manoj madanagopal 4 months ago
Reverse Transaction Lifecycle
Hello team TabaPay 👋
Question, we're seeing a number of \[Resource Statuses](<https://developers.tabapay.com/reference/resource-status>) when it comes to reversing a Transaction:
- REVERSAL
- REVERSED
- COMPLETED
1. Do the statuses go in that order post execution?
2. What's the timeframe we can expect it to complete? (Same day, next day?)
3. How common is it for a reversal not to go through? What are the factors that play to stop it from going through?
Thank you!
Posted by [email protected] 4 months ago
What is a sub-client?
What is a sub-client and how do i use it?
Posted by Jheanell McPherson 4 months ago
First/Last Name Acceptable Characters
Hello team TabaPay :wave:
Good day!
When doing [Create Transaction](https://developers.tabapay.com/reference/transactioncreate) and passing first/last name of account owners. We're seeing customers place characters such as `(` & `)` which is causing TabaPay to throw:
```html html
Unhandled tabapay response:
<html>
<head>
<title>406 Not Acceptable</title>
</head>
<body>
<center><h1>406 Not Acceptable</h1></center>
<hr><center>nginx</center>
</body>
</html>
```
Is it possible for:
- Documentation to share of Regex of what are acceptable characters? Unsure if TabaPay accepts characters like `é`, `,`, `.` for example.
- Input validation placed on names to better inform us when it goes wrong.
Thanks team!
Posted by [email protected] 4 months ago
Convenience Fees sent to different bank accounts
Hello team TabaPay 👋
We collect convenience fees on pull/push transactions. However want to depending different circumstances send these convenience fees to different bank accounts of ours.
For example:
- Gift card purchase: service fees goes to Bank A
- Stream service subscription: service fees goes to Bank B
How is it we can send these different Bank accounts' info to TabaPay?
How is it we can reference these Bank accounts when doing transactions, such that convenience fees go there accordingly?
Thank you!
Posted by [email protected] 4 months ago
AVS check
Is there a way to run AVS only for US Zip code without manually checking zip code is from USA or not?
Posted by Sree 5 months ago