Community
Same-Day ACH: Trace ID in the `output` file when `status` is `Error`
Hi,
Do we get traceID in the `output` file when the `status` is `Error`?
Thanks.
Posted by Farzana Sultan 6 months ago
ACH Return
Hi,
What is the maximum length of `ACH Return description`?
Thanks,
Farzana
Posted by Farzana Sultan 6 months ago
Null Account Ids for Canadian Test Cards (PULL)
Good day,
Whenever we try to tokenize test cards found on <https://developers.tabapay.com/reference/international> for Canadian PULL transfers, the GetCard query doesn't return an object for AVS PULL or PUSH and whenever we try to create an account from the token of said card we receive an empty accountId response.
Please assist.
Posted by Abbygaye 6 months ago
Sandbox > Pull Transaction Errors
Hello team TabaPay,
We're seeing errors when doing pull transactions in Sandbox against test cards and are not sure why.
Request
```json
{
"referenceID": "240128TR64ySLoY",
"type": "pull",
"accounts": {
"sourceAccount": {
"card": {
"token": "80W8U4HGy6rri2R..."
},
"owner": {
"name": {
"first": "Sami",
"last": "E"
},
"address": {
"zipcode": "94110",
"country": "840"
}
}
},
"destinationAccountID": "AAgoNTEEAUbkxhzYQTDWlw"
},
"amount": "12.00",
"currency": "840",
"memo": "convfee=2.00",
"softDescriptor": {
"name": "Foo",
"address": {
"line1": "123 Pacific Ave",
"line2": "",
"city": "San Francisco",
"county": "UKN",
"state": "CA",
"zipcode": "94133",
"country": "840"
},
"phone": {
"countryCode": "1",
"number": "4157073123"
},
"email": "[email protected]"
}
}
```
Response
```json
{
"SC": 207,
"EC": "3C5E9E00",
"transactionID": "Ch0IGZsUCUPT-A5VO1-gGA",
"network": "MasterCard",
"status": "UNKNOWN",
"errors": [
"000E7740",
"21005843"
]
}
```
Any clues would be great help.
Btw, we're using test cards from here: <https://developers.tabapay.com/reference/sandbox-test-cases-and-cards>, a lot of which are failing in usage.
Thanks!
Posted by [email protected] 6 months ago
Canadian Pull Transactions Required Fields
Good day, according to the documentation, <https://developers.tabapay.com/docs/canadian-cross-border-transactions>, some additional fields are needed for Canadian PUSH transfers. Are there any **mandated** properties for PULL transfers? Thanks.
Posted by Abbygaye 6 months ago
Different SubClients using same EIN?
Hello Team TabaPay 👋
We have customers that have a number of DBA's (do business as) using the same EIN. We've as such, created different SubClients for each DBA.
Question is, on the TabaPay side, is there a distinction made? Do all SubClients with the same EIN get grouped as one when it comes to accounting? When it comes to generating 1099's end of year, does TabaPay generate one 1099 for them all?
If all same EIN SubClients get grouped into one, shouldn't TabaPay perhaps make EIN's unique per tenant, and disallow creation of SubClients using non-unique EIN's?
Thank you!
Posted by [email protected] 6 months ago
Missing Deposit
Sent loan deposit to customer but customer claims never received it. Bank statements were provided and Plaid connection as well to confirm no funds were received.
Is it possible the customer entered the incorrect card number and funds were sent elsewhere?
Posted by Penelope Garcia 7 months ago
Failed Push Transactions & convenience fees
Hello team TabaPay 👋
In pushing a transaction of $10, & marked $1 for convenience fees. We take out $11 from their SubClient account.
Now if the push transaction failed for whatever reason. The $10 is then refunded to our account. What happens to the $1 convenience fee? Is it refunded as well or not? Is there a way to control this behavior either way?
Best!
Posted by [email protected] 7 months ago
Reversals
Does tabapay do the reversals? and if you do, how does the process work?
Posted by manoj 8 months ago
Pre Auth
Hello team- If the pre authorization is not run, will the payment transaction be cancelled?
Posted by manoj madanagopal 8 months ago