Account Updater enables clients who store tokenized cards on file with TabaPay to use the current credentials for recurring payments and other merchant-initiated transactions. One-third of card credentials change each year, significantly impacting merchants' ability to successfully process transactions and bottom lines. These payment declines can increase the risk of customer attrition, compromise sales, and potentially increase expensive customer service interactions.

Account changes inconvenience customers and can affect their relationship with merchants. According to Mastercard, declines can be reduced by one-third with updated account information. Using Account Updater extends the lifecycle of recurring payments and helps secure these ongoing, revenue-generating relationships.

Using data from the card networks and issuers, Account Updater checks, validates, and updates cardholder account information due to:

The card was replaced, reissued, expired, lost, or stolen
The account has been closed, upgraded, or downgraded
The Issuer portfolio was acquired, merged or converted

How Account Updater Works

Clients in good standing with card network risk management programs and >20% high-risk activity can register for the Account Updater service.
Account Updater runs weekly on client-stored tokens with the following criteria:
1. Expiration date is within the next month
2. Expired, RC 54
3. Lost/stolen, RC 14
Account updater either validates, updates, or advises of another condition with a response code.
The client receives a .csv file with the results so they can prompt cardholders to update or select a new default card (see sample report).
Closed Account (RC 46) and Lifecycle declines (RC 79) along with inactive credentials/tokens are excluded by default to prevent unnecessary Account Updater costs.
After the initial run, costs will decrease since fewer tokens will meet the criteria.

Account Updater Sample Report

ISO	Account ID	BIN	Last 4	Expiry	Brand	New BIN	New Last4	New Expiry	New Brand	Fee	Reason	Code
Sample	gUg1******	5*	1412	2610	Mastercard	5*	9690	2805	Mastercard	0.13	Account	UPDATE
Sample	KUQw******	5*	8580	2407	Mastercard	5*	8580	2803	Mastercard	0.13	Expiry	EXPIRY
Sample	ucZC******	4*	6374	2504	Visa	4*	6374	2510	Visa	0.12	Expiry	E
Sample	GaiA******	4*	6429	2702	Visa	4*	9386	2705	Visa	0.12	Account	A

Visa Response Codes

Code	Response	Update	Visa Fee	Suggested Client Action
A	Account number updated	Yes	$0.12	Client should update records to remove old credentials
E	Expiration date updated	Yes	$0.12	Client should update records to remove old credentials
C	Closed account advice	No	$0.12	Prompt cardholder to update or select a new default card and remove old credentials
Q	Contact cardholder advice	No	$0.12	Prompt cardholder to update or select a new default card and remove old credentials
O	Cardholder opted-out	No	No	None
V	Validation, account number and expiration date unchanged	No	No	None
P	Participating BIN, no match	No	No	Prompt cardholder to update or select a new default card and remove old credentials
N	Non-participating BIN	No	No	Prompt cardholder to update or select a new default card and remove old credentials
101	Non-numeric account number	No	No	Prompt cardholder to update or select a new default card and remove old credentials
103	Invalid expiry	No	No	Prompt cardholder to update or select a new default card and remove old credentials
104	Merchant not registered	No	No	Contact [email protected]
122	Sub-merchant not registered	No	No	Contact [email protected]

Mastercard Response Codes

Code	Response	Update	MC Fee	Suggested Client Action
UPDATE	Account number updated	Yes	$0.13	Client should update records to remove old credentials
EXPIRY	Expiration date updated	Yes	$0.13	Client should update records to remove old credentials
CONTAC	Account Closed	No	No	Prompt cardholder to update or select a new default card and remove old credentials
UNKNWN	Account not found	No	No	Prompt cardholder to update or select a new default card and remove old credentials
VALID	Valid, details unchanged	No	No	None

Account Updater helps clients improve the performance of recurring payments. With a third of credentials changing annually and a 33% decrease in declines, clients storing tokens with TabaPay are advised to use Account Updater.

Please email [email protected] if you have any further questions.