Milestone 4: Program Launch

...Return to the Shire

You'll recall at the beginning of your journey, inscribed in the Boarding Overview, you were advised that parallel work-streams had to unite in order to issue your production credentials. While engineers have been certifying to TabaPay's API integration, you have to have also...

1. Completed the merchant review process and received sponsor bank and network approval

...and...

2. Signed all required agreements

Here are the final pieces we cover in Milestone 4:

Fraud Education

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Your KYC obligations

No matter your industry, you are responsible for Know-Your-Customer ("KYC") and monitoring your users. This means 1) ensuring that your users do not present a threat to your payment platform and broader payments ecosystem and 2) authenticating that individuals presenting themselves as the owner of a payment instrument are the true account owners. Don't let fraudsters take over like the One Ring did to Isildur

Consult with our Fraud team on best practices for pull transactions or push transactions. We want to help you avoid large financial liabilities and to be as prepared as possible to redress any fraud events should they occur.

Complete the Merchant Risk Profile Checklist to capture the the tools you will be implementing. Merchants are responsible for monitoring transactions on their platforms in real time and setting appropriate limits for their users. This checklist must be completed by the Merchant to document that its program with TabaPay has robust risk controls in place and to confirm that it meets the applicable network requirements for card acceptance. In case there should be fraud event, this will also help us immediately respond to any investigative inquiries from banks or networks.

AML Transaction Monitoring reports

We will deliver to you daily AML Transaction reports along with your regular settlement reports so that you can monitor activity on your platform. They consist of the following thresholds that can be set at the PAN level for both pull and push transactions separately

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AML Transaction Thresholds

  • Name change on card used detection
    • 1-Day User Limit ($)
    • 1-Day User Limit (#)
    • 7-Day User Limit ($)
    • 7-Day User Limit (#)
    • 30-Day User Limit ($)
    • 30-Day User Limit (#)

Account Information and Reporting Preferences

In the mad rush to get you live, let's make sure to cover the most obvious piece of enabling money movement - configuring the account information where money should be deposited or debited from. Here's what we'll need on file:

Type of Account

Definition

Comments

Operating Account for Settling Pulls

Account where TabaPay will deposit proceeds of purchase/pull activity

  • Does NOT need to be at the Sponsor Bank
    • For limited agents or program managers, this must be an FBO account at your partnering FI

Merchant Account for Disbursements (push)

Account that merchant will use to fund disbursement payments to cardholders

  • Only applies to disbursement use cases
    • Sponsor Bank will only open an account upon approval
    • Setup of the account may vary according to merchant's business model
    • Must be pre-funded with ~1 day of payment processing activity

Fee Account

Account that merchant will use to pay network and TabaPay fees

  • Can be the same as any other account

Adjustment of Exceptions Account

Account to fund Chargebacks, returns, reversals, receive representments, and fund other adjustments.  Can be same as settlement account or fee account.

  • Can be the same as any other account

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Pushing funds to Cardholders?

Any merchant doing disbursements (push) will need an account at the Sponsor Bank opened as part of the bank's approval in Milestone 2. The process to open one varies by Sponsor Bank, but a Sponsor Bank will not open an account until it has approved your program.

Settlement

Our Finance team will hold a settlement call with you to walk through daily settlement and reporting and answer any questions you may have. They'll want to know:

  1. Your preferred method to pay monthly TabaPay processing fee?
  • TabaPay wil debit fee account
  • Merchant will wire fees
  • Check payment
  • ACH Payments
  1. Whether you would like to receive gross or net settlement?
  • on purchase credits
  • on disbursement debits
  • on exception debits
  • on fee debits
  1. Whether you would like to receive reports at the Parent (Client ID) or Child (Sub-client ID) level?
  2. Your preferred method to receive reports?
  • SFTP push
  • Dropbox
  • Encrypted Email
  • AWS S3
  • Sharefile
  • FTPS
  1. Whether you would like Amex settlement separate or bundled?

You can always read more about how settlement works in our Merchant Support Guide but for now, here's a general flow:

Credits or debits will hit your account(s) at 6am PT/3am ET to settle either pull or push activity.

Finalized Agreement

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All required agreements must be finalized and signed to receive production credentials.


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