FAQs

How do I add or make changes to my program?

Congratulations on launching your first payment program with TabaPay. We’re excited to grow our partnership and see the success of your company. In the future, there may be a need to make changes to or expand your existing program.

1. How do I enable a new payment feature or use case in the future?

Customers should first consult TabaPay before enabling new payment use cases, especially in support of new lines of business and products. This is because use cases are subject to Sponsor Bank approvals, very often including additional requirements and network approvals. New use cases should also be boarded separately on a new MID, i.e. sub-client ID.

To enable a new use case, please email [email protected] with your request, including “New Use Case - [MERCHANT]” in the subject line and an explanation of the new use case to be supported. A member of TabaPay’s Compliance team may ask to schedule a call to ensure their understanding of requirements.

2. How do I increase or decrease my per transaction cap?

TabaPay places per transaction caps resulting in a hard stop on per cardholder transactions should they exceed the limit and can be set for pull or push transactions separately at the parent level, i.e. they are controlled by the client ID.

To adjust per transaction caps, please email [email protected] with your request, including “Per Transaction Change - [MERCHANT]” in the subject line and a justification for increasing or decreasing the limit.

3. How do I increase or decrease my daily aggregate limit?

TabaPay places a daily aggregate limit resulting in a hard stop on all aggregate transaction activity that exceeds the daily limit. The daily aggregate limit can be set for both push and pull transaction activity separately at the parent level, i.e. they are controlled by the client ID. TabaPay also sets a threshold (default of 75%) that will send appointed contacts an alert once daily transactions has reached that level of aggregate activity.

Adjustments to the daily aggregate limit must be approved by the bank and TabaPay’s Finance team. Please email [email protected] with your request to increase or decrease the limit, cc’ing your Account Manager and including “Daily Aggregate Change - [MERCHANT]” in the subject line.

4. How do I get set up for or make changes to the AML Transaction Monitoring Report?

TabaPay offers customers the ability to leverage its AML Transaction Monitoring Report, delivered daily. This report allows the merchant to review transaction activities based on thresholds it established during the initial onboarding.

To set up for or make adjustments to the AML monitoring spreadsheet, please email [email protected] with your request, including “AML Report - [MERCHANT]” in the subject line and an updated AML monitoring spreadsheet.

5. How do I launch my program in Canada?

In order to go live in Canada, Customers must enter into a separate tri-party agreement with our Canadian Sponsor Bank partner. Customers must also have a legal Canadian entity and business address in Canada. TabaPay will need to collect business formation documents for the Canadian entity and, if needed, updated financial statements and more recent bank account and merchant processing statements.

Please contact your sales representative.

6. Now that I have been fully onboarded, will I still be subject to ongoing review?

TabaPay conducts annual reviews (or may more frequently due to incidences like high chargebacks) on all of its customers on behalf of its Acquiring and network partners. All customers will be asked to submit an Annual Compliance Attestation and PCI SAQ; all regulated and high-risk merchants must submit audited financial statements, relevant policies, and evidence of licensing as part of their Annual Attestation.

7. My company has a vendor due diligence policy. Now that TabaPay is my vendor, what can I collect for review?

As an acquirer processor, TabaPay is not a regulated entity, however we undergo applicable audits conducted by our sponsor banks and third-parties quarterly and annually, depending on what is being tested. TabaPay is happy to share its SOC1, SOC2, and PCI audits with merchant customers under NDA. These items normally cover all due diligence requirements from our merchant customers.

Please email [email protected] with vendor review inquiries if you are a customer under NDA

8. Got questions that haven't been answered?

Please reach out to [email protected] for general inquiries.


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