Congratulations on launching your first payment program with TabaPay. We’re excited to grow our partnership and see the success of your company. In the future, there may be a need to make changes to or expand your existing program.

Common Questions

1. How do I enable a new payment feature or use case in the future?

To ensure seamless and efficient payment processing, we strongly recommend that our clients (merchants) seek consultation with TabaPay prior to enabling new payment use cases. This is particularly important when supporting new lines of business and products, as these use cases are subject to approval by the Sponsor Bank and may involve additional requirements and network approvals.

To enable a new use case, contact your Sales Executive or email [email protected] with your request, and please include “Client Name - New Use Case” in the subject line. Please provide as much information as possible, a link to where the related service can be found on your website. You can include details of your intended use case, and refer to common use cases supported.

2. What additional products do you offer?

At TabaPay, we continuously invest in our product offering in order to support our clients' needs to move money seamlessly and instantly. We encourage you to speak with your Sales Executive or Account Manager to stay current on our product offerings. You can also explore our About page, where you will find detailed information about our products, and features.

We are passionate about providing our clients with the highest level of service and support. Whether you have questions about our products or need assistance with your account, our team is here to help.

3. How do I adjust my program limits?

Please visit Adjusting Limits for instructions

To ensure secure and reliable payment processing while helping clients mitigate risk, we configure two systemic limits: 1) per transaction and 2) daily aggregate limit.

It is important to note that these limits can be set for pull or push transactions separately at the parent level, which is controlled by the Client ID. We encourage clients to review their limits periodically in TabaPay Client Portal.

If a client processes a transaction that exceeds the set limit, they will receive a “Transaction Limit” error.

The daily aggregate limit is a 24-rolling limit and is based on network cutoff times. Clients can set low balance alerts with TabaPay in order to be notified when their transaction activity reaches 90% of the daily limit.

4. How do I launch my program in Canada?

In order to go live in Canada, Customers must enter into a separate tri-party agreement with our Canadian Sponsor Bank partner. If your company has a legal Canadian entity, TabaPay will collect business formation documents for that Canadian entity and, if needed, updated financial statements and more recent bank account and merchant processing statements.

We understand the importance of a streamlined and efficient onboarding process, and our team is committed to assisting you every step of the way. For any further questions or concerns, please reach out to your Sales Executive or email us at [email protected]

5. Now that I have been fully onboarded, will I still be subject to ongoing review?

At TabaPay, we conduct annual reviews of all of our clients to ensure compliance with our Acquiring and Network partners. In some instances, more frequent reviews may be necessary due to incidents like high chargebacks.

As part of the review process, all clients will be asked to submit an Annual Compliance Attestation, supporting documentation, and a PCI Self-Assessment Questionnaire (SAQ).

High risk merchants will be required to submit audited financial statements and relevant policies licensing as part of their Annual Attestation.

Providing full responses during annual reviews will benefit your program for two main reasons:

1. Growing your program with us may entail approvals from your Sponsor Bank and card networks. The supporting documentation gives us the information we need allowing us to seamlessly expand our services for you.
2. Sponsor Bank and Card Network will understand and continue to support your program, as your business and our partnership evolves

We understand the importance of maintaining compliance and upholding the highest standards of security in the payment processing industry. Our team is committed to providing a seamless and efficient review process, and we appreciate your cooperation in submitting the necessary documents.

6. My company has a vendor due diligence policy. Now that TabaPay is my vendor, what can I collect for review?

As an acquirer processor, TabaPay is not a regulated entity, however, we undergo quarterly, and annual audits conducted by our sponsor banks and third-party auditors.

We are committed to transparency and are happy to share our SOC1, SOC2, and PCI audits with our clients under NDA. These audits typically cover all the necessary due diligence requirements that our clients may have. If you are an existing client, under NDA, and have vendor review inquiries, please reach out to us at [email protected].

Our team values the trust that our clients place in us, and we are dedicated to upholding the highest standards of security and compliance in the payment processing industry.

7. Any questions that haven't been answered?

We try our best to make all relevant information available for our clients on our website. We hope that you can find any product or technical questions answered on our API Reference.

In case of additional questions, please reach out to your Account Manager or [email protected] for general inquiries.