Chargebacks (Daily)

The Chargebacks Report lists all cases opened in the past 150 days and their current status. For most case types, the merchant receives a provisional credit at the time of representment (ie when the merchant’s evidence is submitted to the network/issuer to dispute a chargeback case). This means that when a chargeback case reaches its final status funds may not move because the merchant has already been credited, hence the importance of referring to the status mapping document for the Chargebacks reports (please reach out to [email protected] to request the chargeback status mapping document).

The primary unique data point that will be found in the Chargebacks Report (and not the Exceptions Report) is the action status of “Documentation Received” (which reflects that TabaPay has received evidence from a merchant for a specific chargeback case)

Cases will drop off the Chargebacks Report 150 days after the exception date.