The Chargebacks Report lists all cases opened in the past 150 days and their current status. For most case types, the merchant receives a provisional credit at the time of representment (ie when the merchant’s evidence is submitted to the network/issuer to dispute a chargeback case). This means that when a chargeback case reaches its final status funds may not move because the merchant has already been credited, hence the importance of referring to the status mapping document for the Chargebacks reports (please reach out to [email protected] to request the chargeback status mapping document).
The primary unique data point that will be found in the Chargebacks Report (and not the Exceptions Report) is the action status of “Documentation Received” (which reflects that TabaPay has received evidence from a merchant for a specific chargeback case)
Cases will drop off the Chargebacks Report 150 days after the exception date.
|4-Digit ID assigned by TabaPay
|Merchant ID (Identifies a specific program/merchant under the ISO)
|Merchant Reference ID
|referenceID sent by the merchant in the Create Transaction API request
|Original Transaction ID
|transactionID sent by TabaPay in the Create Transaction API response
|Unique reference number generated by TabaPay for each chargeback case; must be used as the name of the evidence document.
|Network-specific reason code that identifies the evidence the merchant must provide to win the case.
|Description corresponding to the network Exception Code
|Date exception (chargeback) posted
|Indicates the status of the chargeback based on the movement of funds and logs the date the corresponding evidence document is uploaded by the merchant to TabaPay.
|Date of most recent change in Action Status
|Days since last movement of funds
|Network Transaction ID
|Acquirer Reference Number (ARN)
|Original Creation Date
|Date/Time (GMT) original Transaction Request was created
|Original Processed Date
|Date/Time (GMT) original Transaction processed at the Network
|Original Transaction Type
|If "Exception type" = CHARGEBACK, exception source = Settlement
If "Exception type" = REPRESENTMENT, exception source = the exception network
|If "Exception type" = CHARGEBACK, exception destination = the exception network
If "Exception type" = REPRESENTMENT, exception destination = Settlement
|Network card scheme.
|Last 4 of beneficiary card (add “0s” in front of number if less than 4 digits)
|Original Settled Amount
|Original transaction amount
|Exception Settled Amount
|Amount disputed by cardholder. May differ from the Original Settled Amount in the case of a partial chargeback or due to differences in the exchange rate.
|TabaPay Fee for the chargeback
|Network Fee for the chargeback
|Interchange for the chargeback
memo passed in the Create Transaction request.
|Case ID assigned by the card network.
|Transaction ID assigned by the card network.
Updated 1 day ago