Chargebacks (Daily)

The Chargebacks Report lists all cases opened in the past 150 days and their current status. For most case types, the merchant receives a provisional credit at the time of representment (ie when the merchant’s evidence is submitted to the network/issuer to dispute a chargeback case). This means that when a chargeback case reaches its final status funds may not move because the merchant has already been credited, hence the importance of referring to the Chargeback Status Mapping table for the Chargebacks reports.

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Chargeback Status Mapping Table

Please access it here.

The primary unique data point that will be found in the Chargebacks Report (and not the Exceptions Report) is the action status of “Documentation Received” (which reflects that TabaPay has received evidence from a merchant for a specific chargeback case)

Cases will drop off the Chargebacks Report 150 days after the exception date.

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Report Names

If you are configured to receive reports at the ISO level, the file name format will be: ISO_YYYYMMDD_reportname (e.g. 1234_20251017_reportname.csv)

If you are configured to receive reports at the MID level, the file format name will be: ISO_MID_YYYYMMDD_reportname (e.g. e.g. 1234_321_20251017_reportname.csv)