Chargebacks (Daily)

The Chargebacks Report lists all cases opened in the past 150 days and their current status. For most case types, the merchant receives a provisional credit at the time of representment (ie when the merchant’s evidence is submitted to the network/issuer to dispute a chargeback case). This means that when a chargeback case reaches its final status funds may not move because the merchant has already been credited, hence the importance of referring to the status mapping document for the Chargebacks reports (please reach out to [email protected] to request the chargeback status mapping document).

The primary unique data point that will be found in the Chargebacks Report (and not the Exceptions Report) is the action status of “Documentation Received” (which reflects that TabaPay has received evidence from a merchant for a specific chargeback case)

Cases will drop off the Chargebacks Report 150 days after the exception date.

Position	Field	Description
1	ISO
2	MID
3	Merchant Reference ID	referenceID sent by the merchant in the Create Transaction API request
4	Original Transaction ID	transactionID sent by TabaPay in the Create Transaction API response
5	Exception ID	Unique reference number generated by TabaPay for each chargeback case; must be used as the name of the evidence document.
6	Exception type	CHARGEBACK or REPRESENTMENT
7	Exception Code	Network-specific reason code that identifies the evidence the merchant must provide to win the case.
8	Exception Description	Description corresponding to the network Exception Code
9	Exception Date	Date exception (chargeback) posted
10	Action-Status	Indicates the status of the chargeback based on the movement of funds and logs the date the corresponding evidence document is uploaded by the merchant to TabaPay.
11	Status Date	Date of most recent change in Action Status
12	Days Open	Days since last movement of funds
13	Network Transaction ID	ARN
14	Original Creation Date
15	Original Processed Date
16	Original Transaction Type
17	Exception Source
18	Exception Destination
19	Exception Network	Accel, Discover, MasterCard, NYCE, PULSE, Star, or Visa
20	Last 4	Last 4 of beneficiary card (add “0s” in front of number if less than 4 digits)
21	Original Settled Amount	Original transaction amount
22	Exception Settled Amount	Amount disputed by cardholder. May differ from the Original Settled Amount in the case of a partial chargeback or due to differences in the exchange rate.
23	TabaPay Fee
24	Network Fee
25	Interchange
26	Memo
27	CB ID	Chargeback case ID assigned by the card network.
28	Firstname	First name
29	Lastname	Last name
30	Network ID	Transaction ID assigned by the card network.