Clicking on any individual chargeback in the chargeback table on the transactions page will take you to a detailed page, providing more information about that specific chargeback.

How to View Transaction Details

Log in to the TabaPay Portal and select Transactions.
Select the Chargebacks tab as shown in Transactions.

The Chargebacks table appears with a list of all chargebacks.

Note: To view the Chargebacks tab on the Transactions page, the View Real-Time Transactions switch must be turned OFF.

Click on the individual chargeback on the chargebacks table.

The Chargeback Details page appears with information about a specific chargeback.

Chargeback Details

1. Exception Date

When the exception code and type was last updated.

2. Respond By Date

The recommended deadline by which the merchant should respond to the chargeback case

3. Exception Type

Category of the exception/adjustment

Adjustment - credit
Adjustment - debit
CHARGEBACK
CHARGEBACK REVERSAL
REPRESENTMENT
Return

4. Exception Code

Network-specific reason code

5. Exception Description

Description corresponding to the network Exception Code

Status

1. Action Status

Current status of the transaction.

2. Status Date

When the status was last updated.

Identifiers

1. Exception ID

Unique reference number generated by TabaPay for each chageback.

2. Chargeback Case ID

Unique reference number generated by the Network.

3. Merchant Reference ID

referenceID sent by the merchant in the Create Transaction API request

Network

1. Original Network ID

Unique character set to every authorization and financial request to a specific network.

2. Network Transaction ID

Acquirer Reference Number (ARN), or and ID assigned to a card transaction by the acquiring bank used to track the transaction through the payment network.

3. Exception Source

If "Exception type" = CHARGEBACK, exception source = Settlement
If "Exception type" = REPRESENTMENT, exception source = the exception network

4. Exception Network

Network card scheme

5. Exception Destination

If "Exception type" = CHARGEBACK, exception destination = the exception network
If "Exception type" = REPRESENTMENT, exception destination = Settlement

Miscellaneous Details

1. Memo

memo passed in the Create Transaction API request

Card & Cardholder Details

1. Last 4 Card Number

Last 4 of beneficiary card (add “0s” in front of number if less than 4 digits

Original Transaction Timeline

1. Disputed Amount

Amount disputed by the customer.

2. Settlement Amount

Amount settled after the purchase.

3. Authorization Amount

Amount authorized at the time of the purchase

Original Transaction Details

1. Original Transaction ID

A unique 22-character identifier representing a created transaction. Generated by TabaPay and present in the Create Transaction response body.

2. Original Processed Type

Purchase
Purchase-Chargeback

3. Original Processed Date

Date/Time (GMT) original Transaction processed at the Networ

4. Original Settled Amount

Original transaction amount settled

Merchant Details

1. ISO

4-Digit ID assigned by TabaPay

2. ISO Name

Name of the ISO

3. MID

Identifies a specific program, or client/merchant with TabaPay under the ISO. This correlates to the SubClientID used in the API.

4. Merchant Name

Name of the merchant

5. Card Acceptor ID (CAID)

A unique identifier assigned to a merchant by their acquiring bank.