9/12/25

Dear Clients,

As we approach Q4 of 2025, we would like to inform you of TabaPay’s upcoming freeze periods. Please review the details below to plan accordingly.

2025 Freeze Schedule

Thanksgiving

• Soft Freeze: Monday, Nov 24 – Wednesday, Nov 26
• Hard Freeze: Thursday, Nov 27 – Friday, Nov 28

Christmas & New Year’s

• Soft Freeze: Monday, Dec 22 – Tuesday, Dec 23
• Hard Freeze: Wednesday, Dec 24 – Sunday, Jan 4

Soft Freeze

• New client onboarding is paused (no production credentials issued)
• Non-urgent change requests may take additional time to process

Hard Freeze

• New client onboarding remains paused
• Only critical changes will be processed

24/7 production support remains fully available and unaffected during all freeze periods.

If you have any questions, please contact [email protected]